Event title:
Library Volunteer training: Customer Services
Event description
Event description
This training session will cover:
Communication skills and excellent customer service:
Communicating effectively
Providing excellent customer service
Dealing with difficult situations
Commonly asked questions
Getting to know the information points
Essential library and study skills
The joy of shelving
First stages of equipment training
Finding resources
Referencing
Word and bibliographic software
Lunch vouchers will be provided that can be exchanged at any Campus Catering outlets
Registration
Registration
Registration has closed.