Event title:

Library Volunteer training: Customer Services

Event details

Date:
Saturday, October 14, 2017
Time:
10:00 - 16:00
Location:
BJL Skills Room 1 - Ground floor
Spaces available:
20
Campus:
Hull

Event description

This training session will cover:

Communication skills and excellent customer service:


Communicating effectively
Providing excellent customer service
Dealing with difficult situations
Commonly asked questions
Getting to know the information points

Essential library and study skills
The joy of shelving
First stages of equipment training
Finding resources
Referencing
Word and bibliographic software

Lunch vouchers will be provided that can be exchanged at any Campus Catering outlets

Registration

Registrations open at Saturday, September 30, 2017 10:00